TERMS OF USE

TERMS OF USE – PRICE POLICY – PERSONAL DATA

The website www.efremoglou.gr is an electronic commerce store for the sale of products through the Internet created and operated by the Société Anonyme under the name D.EFREMOGLOU S.A. based in

  1. Ionia Attikis Antalias 19 and is legally represented, with Α.Μ.Α.Ε. 22017/04 / Β90 / 156, with Α.Φ.Μ. 094287633 and Δ.O.Y. ΦAE ATHENS, e-mail address [email protected], telephone line of the online store: 210 6534750, (from now on for the sake of brevity we’re calling it “the COMPANY”).

The following terms and conditions will apply to the use of the online store with the trademark D.EFREMOGLOU which is located at www.efremoglou.gr. Every user who enters, trades or uses the services of the online store is considered to consent and unreservedly accept the following terms expressed herein, without exception. If a user does not agree with these terms, then it is his responsibility to refrain from visiting, using the website as well as from any transaction of the online store.

General terms

The COMPANY reserves the right to freely modify or revise the terms and conditions of use and transactions from its online store, whenever it deems necessary and undertakes to inform consumers of any change that have been made through the pages of this online store. Transactions through the online store are made in the Greek language.

The online store of our company fully follows the International and European Law for the issues of e-commerce transactions as well as the Law on Consumer Protection (Law 2251/1994) which regulates issues of distance sales.

Information provided & Products

The COMPANY is committed to the specificity, veracity and thoroughness of all the information provided in the online store, in terms of the COMPANY’S identity and the transactions provided through its online store. The company, in the context of good faith, is not responsible and is not bound by electronic data entries made by mistake/inadvertence during the shared experience and is entitled to correct them whenever it apprehends their existence.

User Responsibility

The user/customer agrees and undertakes to use the services, information and data of the online store as provided by law and based on the rules of good faith and transactional ethics.

Privacy

D.EFREMOGLOU S.A. created the existing website www.efremoglou.gr with the sole purpose of serving its customers. The website www.efremoglou.gr is a simple and user-friendly website and has been designed to meet the specific needs of each user. In order to achieve your best service possible, you must provide us with specific information regarding the processing of your order.

In General

The personal data that have been given willingly by the users of the mentioned website are used by www.efremoglou.gr in order for its users to have direct and substantial communication with the store, to be provided with answers to specific questions they ask and finally to be served and to execute their orders. The personal data collected by www.efremoglou.gr through the website are intended to facilitate transactions with the company and are trusted and completely confidential. Recipients of the data are only the data processing staff. The data will not be sent to a third country and will be kept for a time period of ten (10) years. Www.efremoglou.gr does not distribute to any other organization or share its email addresses, or any additional information concerning its users and customers.

Gathering information

D.EFREMOGLOU S.A. designed its website www.efremoglou.gr so that its users can visit it without having to reveal their identity unless they wish to. The visitors of our website are requested to provide us with their personal data only in case they want to order a product(s), to register on our website or to send an email to www.efremoglou.gr.

Www.efremoglou.gr collects two types of information about users: (1) information that the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from www. efremoglou.gr.

When filling out the order form on our website, you will be asked for your name, address, postal code of your area, your email address and your phone number. Additionally, you may be asked for additional information, such as shipping – delivery details of an order, invoicing details in case the customer is an actual company and needs an invoice.

Access to Information.

Every order processing requires the collection of personal data, for the delivery of an order. Any supporting document and report certifying and stating the identity of the customer remains strictly confidential and is checked only by the competent department of www.efremoglou.gr. The provision of your personal data means that this data WILL BE USED for the reasons mentioned above (answer to any question, execution of your order) AND ONLY FOR THE EXACT REASON FOR WHICH YOU GAVE IT TO US. Www.efremoglou.gr requires its employees and the maintainers of its website to provide its users-clients with the actual level of security mentioned in this Privacy Statement. In no case will www.efremoglou.gr share your personal information with others without your prior consent, unless this is required through legal channels or imposed by a court decision.

Promotional messages

D.EFREMOGLOU S.A. through its website www.efremoglou.gr corresponds and fully implements the European regulation of personal data protection (EU) 679/2016.

D.EFREMOGLOU S.A. through its website www.efremoglou.gr does not use your personal data to promote its products, services and commercial policy unless you have no objection and you have expressly and in the written form agreed to it through the consent form of personal data available from our website.

Your consent is given for the purpose of information, without your contractual obligation and the consequences of a potential refusal.

The data you provide to us is private and completely confidential and will not be received by a third party for the promotion of its own products. Recipients of the data will be only commanding staff of D.EFREMOGLOU S.A. and the companies cooperating with it to promote updates on commercial policies. The data will not be sent to a third country and will be kept for a time period of ten (10) years. You have the right to access, correct or delete also the restriction, portability or opposition to the processing of your data and you can revoke this consent at any time by sending your statement in the branches of Efremoglou SA, by email to [email protected] as well as through the consent revocation form available from our website.

You also have the right to appeal to the Personal Data Protection Authority.

Disclosure of Personal Data to Third Parties

Our online store does not disclose, sell, provide or exchange your personal data to any external organization unless you have previously provided written information or you have authorized our store to provide additional information or when required by law or by a court decision.

Using this website, you accept and consent to this Privacy Statement as well as to the website’s terms and conditions announced through it.

Secure Transactions

Credit Card Details

Our Online Store www.efremoglou.gr provides absolute security in your transactions. Your credit card transactions are subject to an encryption process.

D.EFREMOGLOU S.A. through its website www.efremoglou.gr

DOES NOT COLLECT Credit Card Details if the use of a credit card has been chosen as the method of payment for the order.

In this case, the transaction is automatically transferred to the electronic platform of the bank, and the bank does the processing of the transaction.

Credit card details are transferred with encryption. Encryption is done through the SSL (Secure Socket Layer) protocol which is the most common in the world.

The browsers Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, Safari, support the SSL protocol and their use is recommended for the connection to the website of www.efremoglou.gr.

Payment methods

The payment methods by which the selected goods of the online store www.efremoglou.gr can be paid are:

Bank account deposit.

Deposits are made in the bank account of D.EFREMOGLOU S.A. in the following banks:

National Bank of Greece GR4701101500000015047029994,

Eurobank GR6602602050000700200142450,

Alpha bank GR0601401370137002320001050,

Piraeus Bank GR8901720100005010005228038

The customer should inform the online store about the deposit at the email: [email protected] or by phone at 210-6534750.

Credit card.

By using a credit card, the customer can choose to pay with interest-free instalments if the purchase amount is greater than 100 euros.

Specifically

From 1 euro to 100 euros the payment is made with immediate charge.

From 101 euros to 1000 euros can be selected from 1 to 12 interest-free instalments.

From 1001 euros and up can be selected from 1 to 24 interest-free instalments.

Instalments are not supported in DEBIT CARDS, BUSINESS CARDS, PREPAID CARDS and AMERICAN EXPRESS and DINERS CLUB.

Shipping

The shipping products to customers who have submitted a receipt address in the prefecture of Attica are sent by our means, after telephone consultation, and there is no extra charge.

Deliveries are made on working days between 08.30 – 16.00. Before the delivery, a telephone appointment is made which serves both the distribution department of our Online Store www.efremoglou.gr (according to all the daily itineraries) and the customer’s preference.

The shipping products to customers who have declared a receipt address outside the prefecture of Attica and their value is from 900 euros and above are sent with a transport company that performs transfers in the customer’s area. It usually takes 3 to 7 working days and shipping costs are encumbering the Electronic Store of www.efremoglou.gr.

The products to customers who have declared a receipt address outside the prefecture of Attica and their value is less than 900 euros are sent with a transport company that performs transfers in the customer’s area, within 3 to 7 working days and shipping costs are encumbered by the customer. Shipping costs are reimbursed upon receipt of the product at the transport company.

Our Online Store www.efremoglou.gr will inform the customer by email about the details of the transport company immediately upon shipment of the goods.

Force Majeure

If in any case due to force majeure (such as bad weather, strikes, damages to transport vehicles) prevents us from completing the delivery of your order within the predetermined time period, for which we have committed, we will contact you to inform you and tell us if you finally want to complete your order.

Pricing Policy

The prices of the products listed in our online store are the final ones (including VAT) including a discount, recited exclusively to purchases through the website and are determined by our company. The prices listed in the “eshop-online offers” of the website are the final ones and are not offset or combined with other promotions or offers. Our online store has the right to change prices without notice. Of course, the customer pays the amount stated in his order, and it does not signify if by the date of delivery the price has changed.

Return Policy

Our online store allows you to return the products for any reason, which you are not obliged to inform us. The return must be made within ten (10) working days from the day of receipt of your order. To be accepted the return must:

  • The goods are in the condition in which you received them. This means that it must not have been used, soiled or damaged for any reason or cause.
  • Be in its original packaging or packaged in such a way as to ensure its safe transport.
  • The online store has been informed by email at [email protected] about the manner and date of shipment of the returned goods.

Return of Goods

In case you wish the return of the goods you ordered you should send us an email at [email protected]

Return Settlement Methods

If you decide to return the goods you bought, you can choose how to arrange the return. The possibilities given to you by our online store are the following:

  • Creation of credit balance lasting up to 12 months from the date of return, for any new purchase from our store during this period.
  • Refund – The way your refund is made depends on the payment method you have chosen. So the amount will be refunded either by cancelling the debit of your credit card or by depositing the amount in the bank account that you will indicate to us.
  • Sending a new product – This new product can be the same or similar to the previous one or you can choose another product from our online store.

Completion of Return Process

Your refund process will be completed within thirty (30) days from the date of return of the goods.

Return Cost

Our online store is charged with the cost of returning the goods only in case when:

  • Delivered late (except in cases of force majeure).

In any other case, the cost of the return is burdened by the customer.